Independent garages know they need to change and fast.
Technician Expertise is Becoming Diluted
Vehicle complexity is increasing exponentially (e.g. Hybrid & EV) so independent garages are increasingly finding it impossible to be true experts in all of the vehicles they work on.
Underdeveloped Customer Experience
Challenges in marketing and customer relations are common amongst independent garages. Providing transparency of the work delivered is also particularly difficult to achieve despite willingness to do so.
Fleet Work Presents Some Real Challenges
Independent garages can lack the standardised processes & tools to evidence the work undertaken to the required standard. Offering consistent & enforceable service regimes nationally across a network isn't easy.
FIA 2019
Increased vehicle complexity threatens the sustainability of the independent car services aftermarket